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Latest Salesforce Service-Cloud-Consultant Test Testking - Service-Cloud-Consultant Latest Dumps Free

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Salesforce Service-Cloud-Consultant exam is intended for professionals who have experience in implementing Service Cloud solutions, configuring Salesforce applications, and managing customer support. Service-Cloud-Consultant exam tests candidates' knowledge of Service Cloud features, design considerations, and best practices for implementing and managing Service Cloud solutions. Professionals who achieve this certification are recognized as experts in Service Cloud and are in high demand by organizations seeking to deploy Salesforce Service Cloud solutions.

Salesforce Service-Cloud-Consultant exam is a valuable certification for professionals who want to demonstrate their expertise in designing and implementing customer service solutions using the Salesforce platform. Salesforce Certified Service cloud consultant certification is designed to test the candidate's ability to manage service level agreements, optimize customer service processes, and provide excellent customer service to clients. By passing the Service-Cloud-Consultant Exam, the candidate can become a Salesforce Certified Service Cloud Consultant and advance their career in customer service management.

Salesforce Service-Cloud-Consultant certification is designed for individuals who have experience in the Salesforce Service Cloud platform and want to demonstrate their expertise in designing and implementing solutions that optimize customer service operations. Salesforce Certified Service cloud consultant certification is ideal for professionals working in customer service, support, and management roles, who are responsible for designing and implementing effective customer service solutions to meet business needs.

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Salesforce Certified Service cloud consultant Sample Questions (Q111-Q116):

NEW QUESTION # 111
A customer-submitted case is routed to a service desk agent at Universal Containers. After the agent responds to the case, the agent realizes the customer is not eligible for support. Which solution should a consultant recommend to prevent this scenario from happening in the future?

A. Add a Validation Rule that ensures each Account has an entitlement.
B. Add the entitlement lookup field to case page layouts.
C. Add a Validation Rule that ensures each Case has an entitlement.
D. Add the entitlement related list to account page layouts.

Answer: D

NEW QUESTION # 112
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

A. Create a self-service Help Center.
B. Implement Case Assignment Rules.
C. Allow Comments on Knowledge articles.
D. Enable Chat in an Experience Cloud site.

Answer: A

NEW QUESTION # 113
Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.
Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.
What is the recommended running user to meet the requirements?

A. Let the dashboard viewers choose
B. The user creating the dashboard
C. The VP of service
D. The dashboard viewer

Answer: D

Explanation:
Explanation
The dashboard viewer is the recommended running user to meet the requirements of standardizing the service KPIs for response time and first case closure rates. The dashboard viewer is a setting that allows the dashboard to display data according to the security settings of the user who is viewing it. This means that each user will see the same KPIs calculated using only the data they can access. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5

NEW QUESTION # 114
Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way for their agents to handle more customer transactions per day.
Which two features should a Consultant recommend?
Choose 2 answers

A. Chat
B. Facebook Messaging
C. Escalation Rules
D. Case Auto-Response

Answer: A,D

Explanation:
These are two features that a consultant should recommend to help reduce the call wait time and improve customer service. Chat is a feature that allows customers to interact with agents in real time through a web-based chat window. Chat can help reduce the call volume and provide faster and more personalized service. Case Auto-Response is a feature that allows administrators to set up automatic email responses to customers who submit cases via email or web. Case Auto-Response can help acknowledge the receipt of the case, provide a case number, and set expectations for the resolution time. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.live_agent_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_email_autoresponse.htm&type=5

NEW QUESTION # 115
Cloud Kicks (CK) has service agents based in North America and Europe respond to new leads created in Salesforce. The lead record includes the language spoken: English, French, or 5panish.
In CK's industry, the time to contact after a lead expresses interest is a critical success factor. Most service agents speak a single language and a few are multilingual.
What is the recommended feature to meet the requirements?

A. Skills-Based Routing
B. Lightning Flow for Service
C. Lead Assignment Rules
D. Queue-Based Routing

Answer: A

Explanation:
Explanation
Skills-Based Routing is a feature that can enable service agents based in North America and Europe to respond to new leads created in Salesforce based on the language spoken. Skills-Based Routing is a feature that allows administrators to assign skills to agents and route work items, such as leads, cases, or chats, to the most qualified agent based on their skills, availability, and capacity. Skills-Based Routing can help ensure that leads are contacted by agents who speak the same language and provide faster and better service. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_skills_based_routing_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_skills_based_routing_setup.htm&type=5

NEW QUESTION # 116
......

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